At SD Mortgage Couple ("Company," "we," "our," or "us"), we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit an inquiry, request our services, or communicate with us.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Mobile or telephone number
- Property information
- Mortgage inquiry details
- Information submitted through contact or consultation forms
- Any additional information you choose to provide
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Respond to inquiries and requests.
- Provide mortgage consultation services.
- Assist with mortgage-related services and inquiries.
- Schedule appointments.
- Send service updates and important notifications.
- Improve our website and customer experience.
- Comply with legal and regulatory obligations.
- Send SMS communications when you have provided your consent.
SMS Communication & Consent
By providing your mobile phone number through our website, contact forms, consultation forms, or other communication channels, you consent to receive SMS/MMS messages from SD Mortgage Couple regarding:
- Mortgage consultation updates
- Home financing updates
- Appointment reminders
- Customer service communications
- Account notifications
- Promotional or marketing messages (only if you have provided consent)
Message frequency varies.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchasing any product or service.
Opt-In
Customers may opt in by:
- Completing our website contact form.
- Submitting a mortgage consultation request.
- Requesting information through our website.
- Providing verbal consent where permitted by law.
By submitting your phone number, you confirm that you are the authorized user of the mobile number and consent to receive SMS communications.
Opt-Out
You may opt out of SMS communications at any time by replying STOP to any message.
After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you choose to opt in again.
For assistance, reply HELP or contact us using the information below.
SMS Privacy
SMS opt-in information, consent records, and phone numbers collected for SMS communications are not shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.
We may share your information only with trusted service providers who help us operate our business and deliver our services. These providers are contractually required to protect your information and may only use it to perform services on our behalf.
Information Sharing
We do not sell your personal information.
We may disclose information:
- To trusted vendors and service providers.
- To comply with legal obligations.
- To protect our legal rights.
- In connection with a business transfer, merger, or acquisition.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance our services.
You may disable cookies through your browser settings, although certain website features may not function properly.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Children's Privacy
Our services are intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children under 18 years of age.
Your Rights
You may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal information.
- Withdraw your SMS consent at any time by replying STOP.
- Request a copy of the personal information we maintain about you.
To exercise any of these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated Effective Date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
SD Mortgage Couple
Business Address: 12230 El Camino Real, Ste 100 San Diego, CA 92130
Email: sdmortgagecouple@gmail.com
Phone: 312.479.5656
Website: https://sdmortgagecouple.com
